Ratul kept a close watch on the regular customers at the Lisboa Café where he was the manager. He would personally walk up to them and exchange pleasantries and at times offer freebies. These repeat customers were to him the brand ambassadors for the café, and surely keeping them happy meant them visiting the place more often and also recommending it to their friends. Business was brisk but the pressure to increase sales had greatly increased in the last six months since the time the promoters had sold majority stake to a VC. Earlier his simple daily excel sheet sales reports at the end of the day were acceptable but lately he had to get into virtual calls that would keep him away for long from his actual work at the front desk. He was a hardworking young man and always had a smile on his face no matter what the situation was.
For the last couple of days,
Ratul was finding something amiss. One regular customer had not been coming. It
was the girl who would take the corner table and sit with her back to the
customers. This girl had been coming daily to the café everyday sharp at 10am
and take the most remote table facing the wall, take out her laptop, connect it
to the mobile blue tooth device, put on her headphones and start working. She
stayed there till 4pm and in between ordered a coffee in the morning and one in
the evening. She carried her drinking water in a plastic bottle and would be
working quietly without disturbing anyone. She had become like a permanent
fixture at the cafe. She was a slim lass of no more than twenty. She had short
hair that would fall on her face when she bent over to work on the laptop and
always wore simple casual clothes. Ratul would get to see her face once when
she would enter the café in the morning and a second time while she would come
back to her workstation at the noon after a short luncheon break. She was not
someone you would notice twice while walking on the streets but Ratul somehow
began admiring her simplicity and in her found one unique customer who was neither
demanding, nor rowdy like the many other youngsters who frequented the place.
Ratul could not talk about the
missing customer to his people in the café but it was not difficult for them to
understand the sudden slackness in his behaviour lately. They would observe how,
every morning at 10am, Ratul would stand up and keep looking at the entrance, hoping
for the girl to walk in. His eyes would be fixed there till about 10.30am after
which he would slump on his chair. During this phase, if any customer opted to
take the corner table, Ratul would quickly go across and offer them a larger
table than their need. One day, the staff planned to overturn the chair on the
corner table to make sure no customer even attempted to occupy it but then
decided against it. They knew their good boss would not like their making fun
of him. Moreover, if there were to be an inspection by the HQ team, this would
go against the café in general and the manager in particular.
One afternoon, Ratul decided to
go out for lunch as his maid had not come to work. He loved the chhole-bhaturey
of Bhatia Sweets nearby. He walked in there and ordered for a plate of bhaturey
with pindi chholey and a glass of special lassi that came with a layer
of cream on top. While waiting for his order, he saw the ‘missing customer’
sitting on a small table near the kitchen and working on her laptop with her
head bent low. Ratul could not see her face but having observed her demeanour
over time, he was certain that it was none other than the corner girl. Waiting
for the food to be served, Ratul found courage, of which he knew not before,
and walked towards the girl. The air around the place was hot and there were thick
fumes of spice coming from the kitchen. He could not help coughing and the girl,
hearing it, straightened her neck, moved a lock of hair from her face to lookup
at the man standing.
“Hello, may I talk to you for a
moment?”
“Yes.”
“Why have you stopped coming to
the Lisboa Café?”
The girl looked very surprised at
the question. She kept looking at the man without uttering a single word.
“I am sorry to interrupt your
work and ask you this question but since you were a regular there, couldn’t
help wanting to know the reason for the change.”
The girl kept quiet and once
again went back to her work as if Ratul did not exist. Not getting any response
from the girl, he stepped back and went to his table to eat his lunch.
Bhatiaji, the proprietor of the shop who had heard the conversation, came and sat
down opposite Ratul and said, “Arrey bhai, I saw this girl was working outside
my shop for a few days and then I asked her to come inside. I gave her a small
wooden table and chair and since the other pieces of furniture in the shop are made
of steel and cannot be moved, she agreed to sit in this place and work near the
kitchen. Despite the heat and smoke, she seems to be always engrossed in her
work and never ever complains. Every day she makes it a point to thank me both
when she enters the shop and also when she is about to leave for home. Once in
a while she brings in homemade puranpoli for me. That is the only time I
see her smile; for the rest of the time, I hardly get to see her face.”
Ratul finished his lunch and went
back to his café. He was even more ruffled than before and no one in his team knew
why. He was working mechanically, supervising his staff but not interacting
with the other customers. Around 4pm, he decided to go out for some fresh air
in the hope that it might clear his mind. He went to the chaiwala around
the corner and lit a cigarette. As he was enjoying his tea and the smoke, he
heard a soft voice from behind, “Hello Sir.” He turned around and found the corner
girl standing before him. Ratul quickly dropped his cigarette and stubbed it
out and looked straight into her eyes as she spoke.
“I am very sorry for my rude
behaviour this afternoon. Actually, I was completely shocked to see you and did
not know what to say.”
“That’s all right but would like
to ask the same question again. Why did you stop coming to our cafe? “
“I am a student in my final year
in college and additionally do Japanese translations for some corporates. I get
paid for my work but it is not much. It helps me take care of some of my
expenses and a major portion of it I give it to my mother to run the household.
I just cannot afford the hourly charges your café has recently introduced.”
Ratul realised the problem. A
week ago, the new management put up small cardboard standees on each of the
café tables stating that customers using the place for work purposes will have
the option to either pay or spend Rs 500 for every two hours of stay.
“Please come to the café once
again from tomorrow and let me handle the problem,”
“Please do not take any
obligation or pity on me. I am fine at Bhatiaji’s shop and he is a very kind
and loving person and the staff there is also friendly.”
“I am not doing you any favour
but actually asking you to help me in my work appraisal. My bosses want us to
have more footfalls and I need loyal and regular customers. As a manager, I also
have some discretionary powers without violating any guidelines. More
importantly, I will feel happy if you were to accept my offer.”
The girl smiled and went her way.
Ratul went back feeling happy. He saw the girl take the Metro elevator and he
punched the air with his fist as if saying hurray!
Next morning, sharp at 10am,
Ratul saw the girl with big eyes and pearly white teeth walk in and he gave her
a smile that she reciprocated immediately. The girl walked towards her corner
chair-table and noticed that the dreaded card which was at all other tables was
not there on hers. She once again turned around and nodded her head to her
benefactor and got down to work. From then on Ratul’s energy at workstation was
contagious and the team members knew his secret source of adrenalin. It was
business as usual, in fact better. Ratul made sure customers were welcomed and
delighted to be spending time at the café and spending good monies there on
food and beverages. The corner girl once again had become a regular customer.
Once in a while the happy manager would add a cookie to her order of coffee and
she did not object.
Things at the store looked up and
Ratul was happy at his work. Just a nod or a smile from the girl in the corner
table would make his day even better. This went on for almost a month till one afternoon,
a staff member requested Ratul to accompany him for a cup of tea at the corner
stall. The moment the duo left the café, the other staff members quickly
brought out a couple of packets and started decorating the place with balloon
and small electric lamps. Some customers also joined the fun and helped the
employees in making the place look colourful. The girl did not know what was
happening. The staff switched off the lights and as soon as Ratul walked in,
the lamps lit up and music started playing. The manager was completely
flummoxed when Rashmi, the senior employee at the café said… “Sir, our café has
been ranked among the top five cafes among the 192 in the Lisboa chain across
the country and you have been promoted as General Manager. We made sure you did
not see the Managing Director’s mail to all that came in this afternoon for we
wanted to give you a surprise.”
While all the customers stood up,
clapping and cheering, the girl just clapped a couple of times and sat down. All
in the café went up to congratulate Ratul in person. When the celebrations were
still going on, the girl picked up her bag and went out without meeting Ratul.
There was cake cutting and some food the staff had arranged that was shared
with all present. When things calmed down, Ratul thanked everyone and decided
to call it a day. He stepped out of the café and went towards the parking space
where his motorbike stood. He was pleasantly surprised to see the corner girl
standing there. She stretched her hands towards him and said, “Congratulations
Sir. I got some sweets for you from Bhatiaji’s shop. Have it with your family
at home.”
Ratul accepted the small box in a
brown packet and said, “Thank you. I love sweets. My parents live in Delhi so I
will eat all the sweets alone. My promotion is good news but am sorry to tell
you that I will now have to relocate to our head office at Bangalore in the
next two weeks. Who will take my place here at the café is something that I
have little control.”
“Don’t worry about me. While I
have had my share of difficulties and hardships in life but I am always blessed
with good people like you around to help me out. I am sure someone good will
come here, but if not, my seat at Bhatiaji’s is assured for all times. I just
want to thank you for your kindness and will pray for your success. Goodnight,
Sir.”
Ratul stood still for sometime
and then went home. He unlocked his one room home, threw down his bag, took out
the box of sweets and started eating the motichur laddoos, one after
another. He turned to looked into the mirror and saw himself as a perfect picture
of charmolypi or a state of joyful mourning in Greek with his mouthful
of happiness and eyes that were moist, waiting to burst. He knew that there was
still some time before he left for Bangalore but he was already missing his
girl in the corner table.
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